- Can the packages be used in any country and for any school curriculum?
- What type of product are the packages?
- How do I receive the packages?
- How do I download a package?
- How long does it take to receive a package?
- Can I use the package on other computers?
- How long can I use the package for?
- The videos won’t play on my device – what should I do?
- Can I return a package if I am not happy with it?
Can the packages be used in any country and for any school curriculum?
Absolutely. This is the whole point behind The Study Gurus. We are trying to help you or your teen learn how to study in a way that works for you, no matter where in the world you are.
The purpose of all of our packages is to provide general advice about learning and studying. This means the content of our packages can be applied to any curriculum in any country. We do not cover any specific curriculum.
What type of product are the packages?
All of our packages are 100% digital products. They consist solely of video files and PDF documents. This means we don’t have to kill any trees, and can send you the packages as soon as they are purchased.
How do I receive the packages?
Once you have purchased a package, you will receive two emails. The first will be an email from Paypal confirming your purchase and including a tax invoice. The second will be an email from us containing a link that you click on to download the package. However, the link will only work for 7 days after your purchase, so please click on it and download the package as soon as you can after purchase.
How do I download a package?
Just like you would any other file. The files of each package are contained in a zip folder. Once you receive our email containing a link to download the package, simply click on the link and follow the usual download prompts on your device to save the zip folder to the location of your choosing.
Most operating systems will give you an option to unzip the folder to start using the products.
- On Windows: To unzip the entire folder, right-click (or press and hold) it, select Extract All, and then follow the instructions.
- On Mac: Right-click the ZIP file, click “Open With” from the pop-up menu and then click “Archive Utility” to decompress the file. Alternately, double-click the ZIP file to open it with Archive Utility.
- Alternatively you can use free and secure programs like 7Zip or iZip
How long does it take to receive a package?
The email we send you containing the link to download the package is sent out automatically following your purchase. You should receive it within 5 minutes of your purchase.
If you have not received the email within 30 minutes after your purchase, please email us to let us know and we will send you the link again. Please also check your junk mail before emailing us just in case.
Can I use the package on other computers?
Because the files in each package are just regular video and PDF files, you can use them just as you would any other file on your device, meaning you can share them with your child in whatever way is most convenient for you.
How long can I use the package for?
Once purchased, the package is yours to keep permanently. Once downloaded, you can use the files as many times and as often as you like. Just remember, the link in our email you need to download the package will only work for 7 days after your purchase, so please click on it and download the package as soon as you can after purchase.
The videos won’t play on my device – what should I do?
The videos contained in our packages are MP4 files and should play on the vast majority of devices and media players.
If you are having any issues, especially on older computers or phones, we suggest installing VLC Media Player. It is a small, free, and versatile media player that will play almost any media file.
Can I return a package if I am not happy with it?
We want you to be 100% happy with the package you buy, so if you are not satisfied with it, all you need to do is say so and we will happily refund your entire purchase price. We only ask that you email us within 30 days of your purchase.